returns & refunds
for once-off purchases of anna
💗You can notify us by e-mail via email@example.com if you wish to do so, but it isn't a must. In the unlikely event that there is anything faulty with your pillow, we advise that you do reach out to us via email as we probably will be able to resolve it for you.
💗For all returns you will be required to arrange and pay for the return of the product to us. When returning items you are strongly recommended to obtain proof of posting. It is the responsibility of the customer to ensure that returned items reach us safely and in good condition. We cannot accept responsibility for parcels lost or damaged in transit.
💗We will only refund or provide an exchange for the costs of postage where the item returned is found to have been faulty at the time of dispatch to you. All our goods are thoroughly checked before dispatch to help keep this to a minimum.
💗Please take extra care to read all product and wash care information correctly. As we cannot accept items for a refund or exchange if they have been damaged by the customer. See Safety Guidelines for more information.
💗All products returned for a refund must be unused, have all the original tags / labels attached and still be in their original packaging. If you are unable to use the original packaging we recommend you get a box or bag large enough to fit the pillow flat. Any bending of the foam may compromise your eligibility for a refund. We do not under any circumstance accept returns not complying with this.
💗Please remember to include details of the original order so that we can trace your records and, in the event of a refund, direct the return payment accordingly.
💗All returns must reach us within 30 calendar days from the day on which the order was delivered in order to obtain a refund.
💗The address for returns are:
77 High Street
💗Opening a box to verify contents, size, or colour does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new and are thus non-returnable.
💗Please examine your order carefully upon delivery to make certain everything is in perfect condition.
💗The condition and packaging of a returned product must be as it was when received, complete with all labels, original box(es), original packaging, and manuals/instructions.
💗Please use care when opening your product(s) so that you remain entitled to a refund should you chose to return your product(s).
💗All return shipping charges and materials are your, the customers, responsibility.
💗If you refuse the delivery of a package, you'll be charged for return shipping.
for rentals of anna
💗When you are ready to return your pillow, please make sure you do the following:
✔️Cancel your rental via your rentals portal (a separate email upon confirmation of your order was sent with the details)
✔️Pop your pillow into the original package, or a big enough box so that the foam don't fold and get damaged
✔️Drop your package off at your local Post Office or with a courier of your choice, ensuring your package reaches us within 5 days from terminating your rental
✔️Make sure to keep proof of postage as this has your tracking number
💗You are responsible for safely returning your rented pillow no later than the 5 days from terminating your rental. If we don't receive your pillow, you will be charged for an additional month until your pillow is returned.
💗If you have rented your pillow for 5 consecutive months and want to return your pillow, then send us an email to firstname.lastname@example.org requesting a returns label.
💗The address for returns are:
77 High Street
14 days change of mind policy (UK only)
💗If for any reason you are not happy with your purchase, just send it back to us within 14 days of the date of invoice, unused, complete with any tags/labels and in its original packaging for an exchange or refund. You will be required to arrange and pay for the return of the product to us.
💗The address for returns:
77 High Street
💗Please remember to include details of the original order so that we can trace you in our records and, in the event of a refund, direct the return payment accordingly.Please include a contact telephone number to assist in this return.
💗When posting items, you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
💗All items and offers are subject to availability, although we do aim to keep stock levels matched to advertised items.
💗In the event that we are unable to supply the goods, we will inform you of this as soon as possible and offer a full refund.
💗A full refund will be given where you have already paid for the goods. However, we endeavor not to charge your card unless a product is in stock or is due in the warehouse within two weeks. Occasionally, on low stock items this could occur, however if it does, you will be made aware and offered a full refund.
💗Unless we advise you otherwise, refunds will be credited to the source of the original payment, which means a credit back to the debit or credit card used at the time of purchase.
💗We will only refund or provide an exchange for the costs of return postage (where charged) if the item sent back is found to have been faulty at the time of dispatch to you. However, we do check stock before shipping to limit such incidents.
You can cancel your order at any time up to the point where your order has been fulfilled. Once your order has been fulfilled you'll have to complete the Returns process described above. You can notify us of your request to cancel your order by sending an email to email@example.com quoting your order number. You will receive a order confirmation email once your cancellation has been acknowledged and processed. Refunds will take up to 5 working days to reflect on your chosen payment method.